Refunds & Cancellation Policy

Welcome to Shop Wee, your trusted source for licensed antivirus and utility software. Because we specialize in digital products, our Refund and Cancellation Policy is designed to ensure clarity, fairness, and compliance with digital product industry practices. Please read the following carefully before making a purchase.

🔄 Refund Policy

At Shop Wee, we aim to deliver only genuine, functional, and secure digital products. However, due to the non-returnable and non-reusable nature of software license keys, we adhere to a strict refund policy with limited exceptions.

✅ You May Qualify for a Refund If:

Product Not Delivered
- You did not receive the license key or download link within the promised time frame (typically within minutes of payment confirmation).
- If a delay occurs due to technical issues on our side and we are unable to fulfill the order, you are entitled to request a full refund.
Incorrect Product Delivered
- If you receive a license key for the wrong software or edition and we are unable to replace it with the correct product within a reasonable time frame.
License Key Not Working
- If the provided key is invalid or fails to activate the software, and our technical team cannot resolve the issue after proper verification.
- Refunds in such cases will be processed only if the key has not been activated or used.

All refund requests must be submitted within 7 days of purchase and must include detailed information, including:

Order number
Product name
Screenshots of the error or activation problem
A summary of the issue

Our customer support team will review your case and provide a resolution as soon as possible.

❌ Refunds Will Not Be Issued If:

The product key was delivered and successfully activated.
The software was purchased in error or you changed your mind after delivery.
The software is not compatible with your device or does not meet your expectations due to lack of research before purchase.
You experience issues related to your operating system, hardware, or other installed applications beyond our control.
The issue is due to a misunderstanding of the product’s features, or if the product performs as described but does not meet subjective user expectations.

Refunds will be denied in cases of suspected abuse, fraud, or misuse of license keys.

❌ Cancellation Policy

Because our products are delivered digitally and typically fulfilled instantly, orders cannot be canceled once a license key has been delivered via email or through your user account dashboard.

You May Request a Cancellation If:

The order is still pending and the license key has not yet been sent.
You accidentally placed a duplicate order and notify us before fulfillment.

To request cancellation, please contact our support team immediately after placing the order with your order ID and email address.

Please note: We are unable to cancel or refund a product once the license key is marked as “delivered” or “activated.”

📩 How to Request a Refund or Cancellation

To file a request, email us at:
📧 [Your Support Email Address]

Please include:

Your full name
Your order number
A clear explanation of the issue
Any relevant screenshots or documentation

Our team will acknowledge your request within 24–48 hours and provide updates on the resolution process.

🛡 Consumer Protection Commitment

We are fully committed to ethical practices and comply with the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, which ensures transparent handling of eCommerce orders, delivery timelines, and customer support.

📝 Final Note

We encourage all customers to review product descriptions, compatibility requirements, and terms of use before completing a purchase. Our goal is to ensure a positive, secure shopping experience and to provide genuine software solutions you can trust.

If you have any questions or concerns about our policy, please don’t hesitate to contact us.